Refunds & Returns Policy
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing);
- You receive the wrong item;
- The item arrives damaged, defective, or not as described.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, or a pandemic)
- Your order arrives according to your local postal service but is stolen from your mailbox or porch or it goes missing for any reason
- Other exceptional circumstances outside the control of Meta Manga
- You change your mind about the product after receiving it.
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
*If your package arrives after the guaranteed period for delivery (60 days) and you do not contact us for a refund before it arrives, you are not eligible for a refund.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.